Nurse Sharon smiled, "That sounds amazing, Doctor! I'm sure we can make a real difference together."
Sharon Top joined from the other side of the system: a community organizer who had navigated complex care for a chronically ill spouse. Where Kristof focused on clinical flows, Sharon focused on invisible friction — miscommunications, confusing instructions, the tiny indignities that pile up into poor outcomes. She insisted patients be co‑designers, not just testers. fakehospital fakehub kristof cale sharon top
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