| Phase | Description | Duration | Key Deliverables | |-------|-------------|----------|------------------| | | Interviews, usage‑analytics review, ROI modelling. | Oct 2024 – Dec 2024 | Business case, stakeholder map, KPI set. | | Pilot Installation | Install Back‑to‑Love on a controlled group (5 accounts). | Jan 2025 – Mar 2025 | Installation scripts, training kits, pilot feedback report. | | Full‑Scale Rollout – Phase 1 | Deploy to “Tier‑1” accounts (≥ $2 M ARR). | Apr 2025 – Sep 2025 | Migration plan, data‑integrity validation, support SLA. | | Full‑Scale Rollout – Phase 2 | Deploy to remaining accounts (Tier‑2/3). | Oct 2025 – Jan 2026 | Complete rollout, usage‑adoption dashboard. | | Post‑Implementation Optimization | Refine UI, add custom fields, integrate with analytics. | Feb 2026 – Ongoing | Release notes, adoption metrics, continuous‑improvement backlog. |
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