Zammad Addons

Connections for Sipgate and Placetel to show caller info and logs in customer profiles.

: Users are now "extending" Zammad without traditional coding by using n8n as a bridge. This allows for complex workflows—like using local AI models (e.g., Ollama) to automatically route tickets to IT or Sales based on content. zammad addons

Within a month, Aether Labs’ CSAT score went from 3.2 to 4.8. The CEO asked Lena how she did it. Connections for Sipgate and Placetel to show caller

: WhatsApp (via Twilio/MessageBird), Telegram, Facebook, and Twitter. Within a month, Aether Labs’ CSAT score went from 3

# SSH into your Zammad server cd /opt/zammad sudo gem install zammad-slack-integration sudo zammad run rails r "Gem.refresh" sudo systemctl restart zammad

: Use platforms like Make.com , Zapier, or Integrately to connect Zammad to over 600+ other applications. Zammad Enterprise Add-ons