: Plug the reader into a high-speed USB 2.0 port. The system should recognize the device immediately if the correct drivers are active. RD Service Configuration
Once registered on the server, you must install the local software to use the device: secugen device registration
: Ensure no prior SecuGen software is running and that you have a stable internet connection for the activation process. Registration Process The registration workflow typically follows these steps: : Plug the reader into a high-speed USB 2
| Cause | Solution | |-------|----------| | Loose USB connection | Use a powered USB hub; avoid front-panel ports. | | Corrupted driver cache | Run pnputil /delete-driver *secugen* /uninstall , then reboot and reinstall. | | Conflict with other biometric software (e.g., DigitalPersona) | Uninstall competing fingerprint software; SecuGen drivers use exclusive handle to the sensor. | DigitalPersona) | Uninstall competing fingerprint software