For most 7965G models, Release 9.4(2)SR3 is among the final stable releases. Download Format: COP files: Used for direct installation on a CUCM server.
This is the official source. If your organization has an active service contract for Unified Communications Manager (CUCM), you can download from Cisco’s Software Download Portal. Cisco Ip Phone 7965 Firmware Download
The Cisco 7965 downloads firmware via (Trivial File Transfer Protocol). You cannot upload firmware via USB or web browser. For most 7965G models, Release 9
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Pro workflow: